frequently asked questions

Are we allowed to bring in our pushchairs?

Magicland is vast, so there is more than enough space for pushchairs to be taken in with you.

What facilities are there for babies?

We have baby changing facilities. Highchairs are available. We also have a specific area for children under 4. However please ensure that you stay with your babies and young children. We sell the Baby Deli range of baby food. However although we ask customers not to bring in their own food, due to babies having specific tastes we are more lenient. Therefore we do allow parents to heat up their own baby food in the microwave provided. Please note that this is only allowed for baby food.

Do you have facilities for those with disabilities?

We can fully cater for those with disabilities.

Do you cater for children with food allergies?

If your child has a food allergy please discuss with a manager prior to visiting Magicland, or on entry. We will be happy to make the necessary arrangements.

Do I have to stay with my children whilst they play?

It is compulsory that your child is cared for by someone over the age of 18. This is due to insurance reasons. It is also important that to maintain your child’s safety that you are responsible for them at all times. Our insurance also states that there must be one adult to every 4 children.

I am a childminder do you have special rates?

We do have special childminder rates during the week. However please note that these do not apply during October half term, Christmas holidays, February half term or at weekends. Childminder rates are only permitted with valid childminder identification. We also have a ratio for our insurance policy, which is 1 adult to every 4 children.

Do you have extra parking at Magicland?

We have an overflow car park opposite the Shell garage, located behind the Chesterton Suite. It is a car park surrounded by small retail units. The overflow car park is a short stroll away.

My child is over 12. Are they allowed to play?

If your child is 13 they must accompany a younger child or sibling for insurance reasons.

Do you have anywhere to lock valuables?

We do not currently have any lockers. However we are hoping to purchase some in the near future.

Why do we have to wear socks?

Socks must be worn to prevent children spreading any infections. They also prevent friction burns on the equipment, which children can find particularly painful.

Why do I have to leave my shoes at the front desk?

Shoes must be left at the front desk particularly during our busy periods. This enables us to keep a record of how many children are playing at Magicland quickly in the event of an emergency, therefore maintaining your child’s safety.

Why are we not allowed to consume our own food on the premises?

We would kindly ask customers to not consume their own food on the premises. This is important for our health and safety policy should anything become contaminated. Many children these days have various allergies, and it enables us to monitor foods should this be the case.

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